Free Services Notice
Our core exercise guides and posture improvement materials are provided free of charge. This refund policy applies to any premium services, consultations, or products that may be offered for purchase.
1. General Refund Principles
PostureAlign Pro is committed to customer satisfaction. We offer refunds in accordance with French consumer protection laws and EU consumer rights directives. Our refund policy is designed to be fair and transparent for all users.
2. Free Services
The following services are provided at no cost and therefore do not require refunds:
- Basic exercise guide downloads
- Email newsletters and posture tips
- General customer support
- Access to basic educational materials
3. Premium Services (If Applicable)
For any premium services or products we may offer in the future, the following refund conditions apply:
14-Day Money-Back Guarantee
In compliance with EU consumer rights, you have 14 days from the date of purchase to request a full refund for premium digital products, no questions asked.
4. Refund Eligibility
You may be eligible for a refund if:
- You request a refund within 14 days of purchase (EU consumer right)
- The service or product was not delivered as described
- Technical issues prevent you from accessing purchased content
- You experience billing errors or unauthorized charges
- Medical reasons prevent you from using exercise programs (with documentation)
5. Non-Refundable Items
The following are not eligible for refunds:
- Services used beyond the 14-day refund period
- Personalized consultations that have already been completed
- Custom exercise programs that have been delivered
- Third-party products or services purchased through our platform
6. How to Request a Refund
To request a refund for premium services:
- Contact our customer service team within the applicable refund period
- Provide your order number and reason for the refund request
- Allow 3-5 business days for refund processing
- Refunds will be processed to the original payment method
7. Refund Processing Time
Processing Timeline:
- Refund approval: 1-2 business days
- Processing time: 3-5 business days
- Bank/card processing: 5-10 business days (depending on your bank)
8. Partial Refunds
In certain circumstances, we may offer partial refunds:
- When only a portion of premium content was inaccessible
- For pro-rated refunds on subscription services
- When resolving billing disputes or errors
- As compensation for service interruptions
9. Subscription Services
For any future subscription services:
- You can cancel your subscription at any time
- Cancellation takes effect at the end of your current billing period
- No refunds for partial billing periods unless required by law
- Access to premium content continues until subscription expires
10. Consumer Rights (France & EU)
This policy complies with French consumer protection laws and EU directives:
- 14-day cooling-off period for distance sales
- Right to withdrawal without penalty
- Protection against unfair commercial practices
- Right to dispute resolution through French consumer protection agencies
11. Dispute Resolution
If you're not satisfied with our refund decision:
- Contact our customer service manager for escalation
- Use the European Online Dispute Resolution platform
- Contact French consumer protection authorities
- Seek mediation through recognized consumer organizations
13. Policy Updates
We may update this refund policy to reflect changes in our services or legal requirements. Users will be notified of significant changes via email or website notice. The most current version will always be available on our website.
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